Terms and Conditions

1. Service Description

1.1. Our company, Varta Labs Private Limited, provides personalized language tutoring services through qualified instructors who are selected based on their expertise and teaching experience.

1.2. We offer three distinct levels of instruction, each designed to meet specific learning objectives:

• Level 1 focuses on spoken language skills, helping learners develop basic communication abilities.
• Level 2 advances to conversational proficiency, enabling learners to engage in natural dialogue.
• Level 3 encompasses comprehensive reading and writing skills for complete language mastery.

1.3. Each level consists of 16-20 hours of instruction (depending on the program chosen), structured as progressive units that build upon previous learning. These units are carefully designed to ensure steady progression and skill development throughout the course.

1.4. All instruction is delivered online through Google Meet. Learners are required to have a stable internet connection and are strongly encouraged to use Google Chrome browser to ensure optimal learning experience.

1.5. Upon enrollment, Learners receive one (1) year of access to course-specific learning resources provided through a designated Google Drive folder. The following terms govern this access:

• All course materials and resources contained within the provided Google Drive folder are the exclusive intellectual property of Varta Labs Private Limited and are protected by applicable copyright laws.
• Access to these resources is granted on a strictly personal, non-transferable basis to the enrolled student only.
• Learners expressly agree not to:
• Copy, reproduce, or distribute any portion of the materials.
• Share access credentials with third parties.
• Download or attempt to download the materials for reproduction or any other purpose.
• Create derivative works based on the provided content.
• Use the materials for any commercial purpose.
• The resources are optimized for both mobile and desktop web access. Printing capabilities have been intentionally disabled to protect intellectual property rights.
• Violation of these terms may result in immediate termination of access privileges and possible legal action to protect Varta Labs Private Limited's intellectual property rights.

2. Enrollment and Payments

2.1. We encourage Learners to pay the full Course fees prior to the commencement of instruction. This ensures uninterrupted access to our services and maintains our high standard of instruction.

2.2. Learners who determine they require additional instruction to master the content of their current level may extend their coursework beyond the standard allocated sessions.

To arrange additional sessions, Learners should contact their assigned Program Advisor or the Program Manager, who will assist in coordinating the extension.

Supplementary sessions constitute additional instruction and are separate from the Validity Upgrades described in Section 3.

3. Course Validity and Extensions

Each course has a defined validity period within which all enrolled sessions must be completed.

3.1. Each enrolled course level has a continuous validity period of ninety (90) calendar days, calculated from the course start date recorded by Bhasha.io.

The standard validity period is designed to provide sufficient time to complete the enrolled sessions and includes approximately two weeks of additional scheduling flexibility beyond the time ordinarily required to complete the course.

This additional flexibility is intended to accommodate ordinary interruptions such as occasional missed sessions, short travel, scheduling difficulties, minor illness and similar unforeseen circumstances.

All enrolled sessions must therefore ordinarily be completed within the applicable validity period.

Unused sessions expire at the end of the validity period unless:

• a paid Validity Upgrade has been purchased;
• Bhasha.io has approved an exceptional accommodation; or
• a Service Disruption Adjustment applies.

The Learner's assigned trainer and recurring time slot are reserved for the applicable validity period, subject to trainer availability, scheduling changes and the other provisions of these Terms.

3.2. Learners who require additional time beyond their applicable validity period may purchase a Validity Upgrade. The following standard options apply:

• 30-Day Extension purchased during enrollment: ₹1,000 plus applicable GST.
• 14-Day Extension purchased after enrollment: ₹1,500 plus applicable GST.
• 30-Day Extension purchased after enrollment: ₹2,000 plus applicable GST.

Paid extensions may be purchased before expiry or within fourteen (14) calendar days after the course validity date has expired.

Validity cannot ordinarily be extended through paid extensions by more than sixty (60) additional days in aggregate beyond the Learner's applicable original validity period.

Once the 14-day post-expiry purchase window has passed, expired unused sessions cannot ordinarily be reactivated.

Validity Upgrades extend the period during which unused sessions may be completed. During an extension period, scheduling remains subject to available trainer slots.

Bhasha.io may retain the existing trainer and schedule where available or assign another suitable trainer or schedule where necessary.

3.3. Once the Learner's original validity period has ended, the Learner's earlier recurring time slot or trainer may no longer remain reserved unless an active Validity Upgrade, approved exception or Service Disruption Adjustment applies.

Where an extension or reactivation is valid, Bhasha.io will make reasonable efforts to offer suitable scheduling availability.

The Learner's previous trainer, day or time slot cannot always be guaranteed.

Completion of unused sessions therefore remains subject to reasonable trainer and schedule availability during the applicable extended validity period.

3.4. The standard validity period already includes reasonable flexibility for ordinary interruptions and scheduling difficulties.

Where a Learner experiences a genuine exceptional circumstance that materially affects their ability to complete the course within validity, they may contact their Program Manager for assistance.

Such circumstances may include significant medical issues, serious family emergencies, or other comparable situations.

Bhasha.io will review such requests individually and may, at its discretion, provide an appropriate accommodation based on the circumstances.

Any such accommodation:

• is not automatic;
• is determined on a case-by-case basis;
• may be subject to reasonable supporting information; and
• does not create an entitlement to a particular extension period or scheduling arrangement.

Where additional validity is not approved as an exceptional accommodation, the Learner may purchase an applicable Validity Upgrade, subject to the terms above.

3.5. Where a Learner is unable to complete scheduled sessions because of circumstances attributable to Bhasha.io, including trainer unavailability, extended trainer leave or other service-related disruptions, Bhasha.io will make an appropriate adjustment so that the Learner is not disadvantaged by the interruption.

Depending on the circumstances, Bhasha.io may:

• reschedule affected sessions;
• offer alternative time slots;
• assign another suitable trainer; or
• extend the Learner's validity by an appropriate period without charge.

Where a trainer is unavailable for an extended period, Bhasha.io will ordinarily prioritise transferring the Learner to another suitable trainer so that the course can continue.

If an appropriate replacement or scheduling option cannot reasonably be provided, validity will be adjusted to account for the period during which Bhasha.io was unable to provide the service.

Where a reasonable replacement trainer or alternative schedule is offered and the Learner chooses instead to wait for their original trainer, any additional validity applicable during that waiting period will be determined by Bhasha.io based on the circumstances.

3.6. Bhasha.io may offer Learners a specialised once-weekly scheduling plan for an additional fee communicated at the time of enrollment.

Under this plan, validity corresponds to the number of enrolled sessions on the basis of one scheduled session per week.

For example:

• 16 sessions provide 16 weeks of validity.
• 20 sessions provide 20 weeks of validity.

Validity begins from the course start date recorded by Bhasha.io.

A missed session does not automatically extend the validity period. Learners who miss sessions may need to schedule additional sessions during subsequent weeks, subject to trainer availability.

Service disruptions attributable to Bhasha.io or the trainer will continue to be handled under the Service Disruption Adjustment provisions above.

3.7. For Learners who enrolled prior to the effective date of this update, the originally agreed course validity period at the time of enrollment shall continue to apply and will be fully respected.

4. Scheduling and Attendance

4.1. At the beginning of each course, Learners and trainers will collaborate to establish a regular schedule that accommodates both parties' availability and learning objectives.

4.2. If you need to cancel or reschedule a session, please inform us at least 24 hours before your class start time.

You can notify us through WhatsApp or your usual communication channel.

Requests made less than 24 hours before the session are considered a Late Cancellation.

4.3. A session will be marked as completed (used) if:

• You cancel less than 24 hours before the start time; or
• You do not attend the session (No-Show); or
• You join the session more than 10 minutes late.

This is because your trainer's time has already been reserved for you.

4.4. We offer a one-time courtesy exception: the first Late Cancellation or No-Show will not be counted as a completed session.

After that, all Late Cancellations/No-Shows are counted as used sessions.

4.5. Late Arrivals:

• Your session will still end at the originally scheduled time, even if you join late.
• If you join within the first 10 minutes, your trainer will continue the class.
• If you join after 10 minutes, the session is marked as completed.

4.6. We understand that genuine emergencies can happen.

If you face a true emergency such as a medical issue, accident, or family emergency, please inform us.

Any validity-related accommodation will be considered in accordance with Section 3.4 and may be granted on a case-by-case basis.

4.7. If your trainer has an emergency or is unavailable:

• We will notify you as soon as reasonably possible.
• We will reschedule the session or provide an appropriate alternative where reasonably possible.
• The affected session will not be counted as completed.

Any validity impact resulting from extended trainer unavailability will be addressed in accordance with Section 3.5.

4.8. Class Verification Process

• a) At the commencement of each class session, trainers will initiate a verification process through a One Time Password (OTP) system.
• b) The verification process operates as follows:
  • Learners will receive an OTP via email at the scheduled start time of their class.
  • The OTP remains valid for five (5) minutes from the time of issuance.
  • Learners must provide this OTP to their trainer to verify their attendance and authenticate the session.
• c) Learners are prohibited from:
  • Sharing OTPs with trainers outside of scheduled class times.
  • Providing OTPs to any person other than their assigned trainer.
• d) If a trainer requests an OTP outside of scheduled class hours, Learners must:
  • Decline to provide the OTP.
  • Immediately report the incident to the Program Manager.
  • Maintain a record of such requests when possible.
• e) The company reserves the right to investigate any irregular OTP usage patterns and take appropriate action to maintain the integrity of our learning programs.
• f) It is possible that sometimes a Learner might not receive the OTP due to various reasons such as poor network, unknown technical errors etc. In these cases, the trainer will continue with the session without verifying the class. The trainer is then expected to reach out to the Program Manager who will then get in touch with the Learner to manually verify the class.

4.9. Repeated No-Shows and Slot Release

• a) If a Learner records three (3) No-Shows or Late Cancellations without appropriate advance notice or without proactive communication with the assigned trainer or Program Manager, the company reserves the right to take corrective scheduling action.
• b) Upon such repeated non-compliance:
  • The affected sessions shall be deemed forfeited; and
  • The trainer is authorized to release the Learner's reserved time slot for allocation to other Learners.
• c) Following slot release, the Learner may continue the course only by booking sessions based on the trainer's future availability, subject to operational constraints. The company does not guarantee reinstatement of the original slot.

Release of a recurring slot under this clause does not pause or extend the Learner's applicable course validity.

5. Cancellation and Refunds

5.1. Learners may request cancellation of their enrollment for reasons including:

• Dissatisfaction with the quality of instruction.
• Unexpected personal circumstances.
• Other valid reasons that will be evaluated on a case-by-case basis.

5.2. Before proceeding with cancellation, we strongly encourage Learners to consider the following process:

• First, request assignment to a different trainer, as this often resolves instructional concerns.
• Second, discuss any issues with our team, who can often find satisfactory solutions for most Learners.
• Finally, if no resolution is reached, proceed with the formal cancellation request.

5.3. When cancellation is deemed necessary, the following financial terms apply:

• Refund requests must be submitted within 14 calendar days from the date of the first conducted live session.
• Refunds are applicable only if no more than 3 live sessions have been attended.
• An administrative cancellation fee of 10% of the refundable amount, capped at ₹1,999, will be deducted to cover non-recoverable payment processing, onboarding and scheduling costs.
• No refunds will ordinarily be issued after the 14-day refund window has expired or once the applicable session-usage threshold has been exceeded, except where otherwise required under applicable law.
• Applicable taxes, if any, will be refunded strictly in accordance with statutory requirements.
• Refunds, if approved, will be processed to the payment method provided by the Learner within five (5) working days from the date of approval.
• The Company may, at its discretion, review and approve refund requests in exceptional circumstances, without creating any obligation or precedent.

6. Quality Assurance

6.1. Our commitment to educational excellence is maintained through comprehensive quality control measures:

• Regular evaluation and training of our instructors.
• Ongoing assessment of teaching methodologies.
• Collection and implementation of student feedback.
• Continuous curriculum development and improvement.

6.2. Learners have the right to request a change of trainer if they feel their learning needs are not being met. Such requests will be evaluated and addressed promptly by the Program Management team.

7. Learner Responsibilities

7.1. By enrolling in our courses, Learners agree to fulfill the following responsibilities:

• Maintain regular attendance in scheduled classes.
• Complete assigned coursework and practice exercises.
• Engage in respectful communication with instructors and staff.
• Provide and maintain accurate contact information.
• Adhere to established payment schedules and policies.

8. Privacy and Data Protection

8.1. We take the protection of student information seriously and handle all personal data in accordance with applicable privacy laws and regulations.

8.2. Student information is collected and used exclusively for the following purposes:

• Administration of courses and educational services.
• Enhancement of our teaching methods and materials.
• Essential communication regarding services and schedules.
• Compliance with legal and regulatory requirements.

9. Intellectual Property

9.1. All course materials provided during instruction are protected by copyright and other intellectual property laws. This includes:

• Comprehensive lesson plans and curricula.
• Custom-designed worksheets and exercises.
• Digital learning resources and platforms.
• Supplementary educational materials and guides.

9.2. These materials may not be reproduced, distributed, or shared without explicit written permission from the company management.

10. Modifications to Terms

10.1. The company reserves the right to modify, amend, or update these Terms and Conditions at any time to reflect operational, legal, or service-level changes.

10.2. Any revised version of these Terms and Conditions shall apply only to Learners who enroll on or after the effective date of the latest policy update, as indicated at the top of this document.

Learners who enrolled prior to such date shall continue to be governed by the Terms and Conditions that were in effect at the time of their enrollment, unless otherwise expressly agreed in writing.

11. Limitation of Liability

11.1. To the maximum extent permitted by applicable law, Bhasha.io's aggregate liability arising out of or relating to the provision of the services shall not exceed the amount paid by the Learner for the relevant course or service giving rise to the claim.

11.2. Bhasha.io shall not be liable for indirect, incidental, special or consequential losses arising from the use of its services, to the extent such liability may lawfully be excluded.

11.3. Bhasha.io shall not be responsible for service interruptions, delays or difficulties arising from circumstances beyond its reasonable control, including:

• internet connectivity issues;
• third-party platform outages;
• failures or disruptions affecting external technology providers; or
• other external technical or operational events beyond Bhasha.io's reasonable control.

11.4. Nothing in these Terms is intended to exclude, restrict or limit any liability, right or remedy that cannot lawfully be excluded, restricted or limited under applicable law.

12. Governing Law and Jurisdiction

12.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of India.

12.2. Subject to applicable law and any statutory rights or remedies available to Learners, the courts having jurisdiction in Bengaluru, Karnataka shall have exclusive jurisdiction over disputes arising out of or relating to these Terms and Conditions or the services provided by Bhasha.io.

13. Contact Information

13.1. For any questions or concerns regarding these Terms and Conditions, please contact our customer service team at: hello@bhasha.io

13.2. By enrolling in our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety.